Common Services Manager · ICT Analyst
An ICT professional with deep experience in digital transformation, enterprise systems, network administration, and practical technology solutions for development.
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I am an experienced IT professional with a proven track record of outstanding performance in providing specialist technical and helpdesk support. I hold professional certifications in Cisco Certified Network Associate, Information Technology Infrastructure Library Foundation 4.0, and Microsoft Certified Associate.
I have extensive experience in providing technical support to clients, computer programming, network administration, network security, server administration, and website development and programming. I possess excellent interpersonal skills, natural problem-solving and analytical abilities, and can adopt and promote best practice procedures and policies within an organization. Recognized as Best Innovator for three consecutive years by the UNDP Bhutan Country Office.
02 / Experience
UNDP Country Office · Thimphu, Bhutan
Lead ICT strategy, technology adoption, network and server administration, cybersecurity, automation, and country-office digital transformation. Built SharePoint and Power Apps solutions for supplier registration, purchasing, asset tracking, project management, meeting rooms, finance workflows, and ICT service recovery.
UNDP Country Office · Port Moresby, Papua New Guinea
Implemented network standards, Global UNDP Wi-Fi, SharePoint document libraries, QR-based asset tracking, disaster-recovery improvements, and a suite of automated country-office applications for protocol, finance, dispatch, projects, and ICT onboarding.
Gross National Happiness Commission · Royal Government of Bhutan
Delivered data centre and network solutions, led development of the National Planning and Monitoring System, built web-based operational systems, and developed more than 50 websites for government, international organisations, and private-sector clients.
Core expertise
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03 / Highlights
Designed and delivered a portfolio of systems for meeting rooms, dispatch, leave planning, assets, suppliers, payments, project monitoring, agency billing, and ICT service tracking.
Implemented a harmonised One ICT infrastructure at UN House Bhutan, enabling shared services, enhanced security, and cost recovery across agencies.
04 / Education & credentials
Education
Amity University, India · 2016–2018
Vinayaka Mission University, India · 2005–2007
Certifications
Cisco Certified Network Associate · Microsoft Certified Associate
Technical practice: Python, Java, C++, JavaScript, SQL, R, PHP, HTML/CSS, React, Angular, Node.js, WordPress, AWS, Azure, GCP, Power BI, Tableau, Windows Server, Linux, and VMware.
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